terms & policies
-
If you have an urgent safeguarding concern please phone 07748 720 226.
If someone is in immediate danger phone 999.
To report a non urgent concern please email safeguarding@creativementornetwork.org or complete this form
-
CREATIVE MENTOR NETWORK BUSINESS PARTNERSHIP AGREEMENT 30.01.20
This Business Partnership Agreement (Agreement) governs a Partner’s receipt of the Services and participation on the Programme. Capitalised terms have the definitions set forth herein. A Partner shall be bound by these terms by accepting this Agreement by either (i) signing the Proposal Form; or (ii) receiving Services from CMN in line with the terms set out in a Proposal Form.
1.Definitions and interpretation
1.1 In this Agreement:
Fees
means the fees payable by the Partner to participate in the Programme as set out in the Proposal Form.
Initial Term
means the initial term for the Services as set out in the Proposal Form.
Mentee
means a young person selected by CMN to participate in the Programme.
Mentor
an employee or member of the Partner nominated by the Partner to participate in the Programme.
Mentoring Session
means a meeting between a Mentor and a Mentee.
Mentoring Workshops
means the Mentor training workshops which form part of the Programme.
Programme
means the training and/or mentoring programme set out in the Proposal Form.
Proposal Form
means the proposal form specifying the Services to be provided by CMN hereunder, the fees for such Services and any other relevant terms of the engagement.
Safeguarding Policy
means the Creative Mentor Network safeguarding policy located at https://www.creativementornetwork.org/safeguarding (as updated from time to time).
Schemes
means the Spring (February to June) and Summer (July to October) cohorts of the Programme each year, or such other tailored or bespoke course intakes agreed by the parties in the Proposal.
Services
means the services to be provided by CMN to the Partner as set out in the Proposal Form.
1.2 In this Agreement: (i) a reference to this Agreement includes its schedules, appendices and annexes (if any); (ii) a reference to a ‘party’ includes that party’s personal representatives, successors and permitted assigns; (iii) a reference to a ‘person’ includes a natural person, corporate or unincorporated body (in each case whether or not having separate legal personality) and that person’s personal representatives, successors and permitted assigns; (iv) a reference to a gender includes each other gender; (v) words in the singular include the plural and vice versa; (vi) any words that follow 'include', 'includes', 'including', ‘in particular’ or any similar words and expressions shall be construed as illustrative only and shall not limit the sense of any word, phrase, term, definition or description preceding those words; (vii) any clause, schedule or other headings in this Agreement are included for convenience only and shall have no effect on the interpretation of this Agreement; and (viii) a reference to legislation is a reference to that legislation as amended, extended, re-enacted or consolidated from time to time.
2. Term
This Agreement shall commence on the Effective Date and shall continue for the Initial Term.
3. Programme
CMN shall provide the Services and deliver the Programme materially in accordance with the Proposal. CMN shall use reasonable endeavours to deliver the Services in accordance with any timelines and dates set out in the Proposal and Partner acknowledges that the sequencing and timing of any such deliverables may be subject to change from time to time upon reasonable notice from CMN.
4. Mentors
The Partner shall nominate the Mentors for each Scheme and shall notify CMN in writing of the selected Mentors at least 8 weeks prior to the start of the relevant Scheme. The Partner shall nominate Mentors of suitable character who are available to commit for the duration of the Scheme.
The Partner shall give appropriate notice to, and obtain consent from, the Mentors to provide their personal data to CMN pursuant to this Agreement.
The Partner shall ensure that the Mentors shall at all times comply with this Agreement and any policies and procedures supplied to the Partner from time to time during the Programme.
The Partner shall use all reasonable endeavours to procure that the Mentors shall attend all Mentoring Workshops and Mentoring Sessions.
If in CMN’s reasonable opinion at any time: (i) a Mentor engages in any improper or illegal behaviour; or (ii) it believes that the acts or omissions of a Mentor have or could put the wellbeing, health or safety of a Mentee at risk, CMN shall have the right to:
remove the Mentor from the Programme; and/or
terminate this Agreement for material breach with immediate effect
The Partner shall use all reasonable endeavours to ensure that each Mentor organises and attends the Mentoring Sessions with their Mentee.
The Partner shall indemnify and hold harmless CMN from and against all actions, liabilities, losses and costs which CMN may suffer or incur or which may be brought against CMN arising, directly or indirectly out of the acts or omissions of the Mentors and/or an employee of the Partner, including, without limitation, any acts or omissions that pose a safeguarding risk to a Mentee.
5. Fees
The Partner will pay the Fees which shall be invoiced and payable in advance and the Partner shall pay the invoice in full within 30 days of the date of the invoice.
6. Safeguarding
The Partner shall, and shall procure that each Mentor shall at all times comply with the Safeguarding Policy.
The Partner shall not, and shall ensure that the Mentors shall not, use the personal data of a Mentee for any reason other than to arrange the Mentoring Sessions and shall not share such data with a third party without the Mentee’s explicit and informed consent.
The Partner shall procure that all Mentoring Sessions shall take place at one of the offices of the Partner, save that a Mentor can meet a Mentee at another location if relevant and appropriate to the project or work. The Partner shall be responsible for providing a safe environment for the Mentees attending the Mentoring Sessions.
7. Promotional Material
The Partner consents to CMN using its logo or other branding on CMN’s website and marketing materials, and to be identified as a "Business Partner of CMN" (or similar).
The Partner shall: (i) consult and comply with CMN’s press briefing pack available at [https://www.creativementornetwork.org/press] in respect of any press release or other external marketing materials which directly or indirectly reference the participation of the Partner and/or its Mentors in the Programme (External Marketing Materials); (ii) reference CMN explicitly by name in any External Marketing Material; and (iii) use the CMN name and logo on any internal communications about the Programme.
8. Intellectual Property and Restrictive Covenant
All intellectual property in the Programme and the Services (including the training content and materials) is exclusively the property of CMN and or its partners and nothing in this Agreement shall be construed as licensing any such intellectual property to the Partner or the Mentors other than as necessary to participate in, and complete, the Programme in accordance with this Agreement.
In order to protect the CMN intellectual property and its business, the Partner agrees that it shall not, for the term of this Agreement and for 6 months thereafter, offer to employ or engage or otherwise endeavour to entice away from CMN any of its employees or consultants involved in the delivery of the Services or which the Partner otherwise engaged with during the course of the Programme.
9. Termination
If a party is in material breach of this Agreement and such material breach is not remedied (if capable of remedy) within 14 days of notice of breach being given, then the non-defaulting party may terminate this Agreement with immediate effect by notice in writing to the defaulting party.
10. Liability
CMN shall have no liability to the Partner for any damage to property (business or personal) caused by a Mentee during a Mentoring Session or any other visit by a Mentee to a place of business of the Partner in connection with the Programme.
CMN assumes no responsibility for any meetings between the Mentor and Mentee outside of the formal Mentoring Sessions and shall not be responsible for the acts or omissions of a Mentee during the Programme.
CMN and its officers, employees and agents shall have no liability to the Partner in respect of any actual or expected loss of profits, loss of revenue, loss of goodwill, loss of opportunity, or loss of business, increased costs or expenses, or special, indirect or consequential loss of any type. For the avoidance of doubt, the foregoing heads of loss include both direct and indirect loss.
The aggregate liability of CMN, its officers, employees and agents to the Partner arising out of any act, omission, event or circumstance or series of acts, omissions, events or circumstances relating to this Agreement or with respect to the matters contemplated herein shall in no circumstances exceed the Fees.
11. Force majeure
Neither party shall be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations under this Agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for 4 weeks, the party not affected may terminate this Agreement by giving five (5) days' written notice to the affected party.
12. Notices
Any notices required to be given under this Agreement may be given by email to the email address set out in the Proposal Form (or to any alternate email address notified to the other party) or by post to the other party’s registered office.
13. Contracts (Rights of Third Parties) Act 1999
With the exception of the right of CMN's officers, employees and agents to enforce the terms of this Agreement, no term of this Agreement is enforceable under the Contract (Rights of Third Parties) Act 1999 by a person who is not a party to the Agreement.
14. No partnership or agency
Nothing in this Agreement or in any document referred to in it or any arrangement contemplated by it shall constitute any of the parties a partner or agent of any other, nor shall the execution, completion and implementation of this Agreement confer on any party any power to bind or impose any obligations to any third parties on any other party or to pledge the credit of any other party.
Each party confirms it is acting on its own behalf and not for the benefit of any other person.
15. Assignment and variation
Neither party may assign (whether absolutely or by way of security and whether in whole or in part), transfer, mortgage, charge, declare itself a trustee for a third party of or otherwise dispose in any manner whatsoever of the benefit of this Agreement or sub-contract or delegate its performance under this Agreement without the prior written consent of the other, except that CMN may sub-contract the delivery of some or all of the Programme without the Partner’s consent.
No variation of this Agreement shall be effective unless it is agreed in writing (email shall suffice). The expression "variation" includes any variation, supplement, deletion or replacement, however effected.
16. Entire agreement and counterparts
If any provision or part of this Agreement is void or unenforceable due to any applicable law, it shall be deemed to be deleted and the remaining provisions of this Agreement shall continue in full force and effect. If any invalid, unenforceable or illegal provision of this Agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum deletion necessary to make it valid, legal and enforceable.
Each of the parties to this Agreement confirms that this Agreement represents the entire understanding, and constitutes the whole agreement, in relation to its subject matter and supersedes any previous agreement between the parties with respect thereto and, without prejudice to the generality of the foregoing, excludes any warranty, condition or other undertaking implied at law or by custom, usage or course of dealing.
This Agreement may be executed in any number of counterparts and by the parties to it on separate counterparts, each of which when so executed and delivered shall be an original, but all the counterparts shall together constitute one and the same instrument.
17. Governing law and jurisdiction
This Agreement and any dispute or claim arising out of or in connection with it or its subject matter, existence, negotiation, validity, termination or enforceability (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.
Each party irrevocably agrees that the Courts of England shall have exclusive jurisdiction in relation to any dispute or claim arising out of or in connection with this Agreement or its subject matter, existence, negotiation, validity, termination or enforceability (including non-contractual disputes or claims).
-
Creative Mentor Network Discrimination, Bullying and Harassment Policy
The Company is committed to ensuring that dignity at work and mutual respect are enshrined in all working practices. We are an equal opportunity employer and do not unlawfully discriminate against employees or job applicants on the basis of race, religion or belief, sex, sexual orientation, national origin, disability, pregnancy or any similar status or condition.
As a company, we do not tolerate discrimination, harassment or bullying and behaviour of this kind is expressly prohibited. Harassment, discrimination and bullying are regarded as unacceptable conduct, which can have long term effects on the morale and well- being of employees. Discrimination, bullying and harassment are regarded as gross misconduct, for which dismissal without notice may be appropriate. The Company is committed to ensuring that the workplace is free from discrimination, harassment and bullying and encourages anyone who thinks they have experienced such behaviour to report incidents for investigation and action. Equally, all employees are expected to be aware of the terms of this policy and to take individual responsibility for ensuring our working environment is free from discrimination, harassment and bullying.
Harassment on grounds of sex, race, religion or belief, sexual orientation, age, disability and gender reassignment (the "Relevant Protected Characteristics") is unlawful discrimination under UK law. If you harass colleagues, you could be personally liable and may have to pay compensation on top of any compensation we might be ordered to pay. In serious cases, harassment may be a criminal offence for which the harasser can be imprisoned. Bullying can also be unlawful, particularly when it leaves the victim with no choice but to resign.
Some behaviour may be both harassment and bullying and the distinctions are not always easy to draw. Whether or not the behaviour is sufficiently serious to be unlawful, we will not tolerate harassment or bullying of any kind. We regard such behaviour as gross misconduct and it is likely to result in dismissal.
This policy covers harassment or bullying which occurs both in and out of the workplace, such as on business trips or at events or work-related social functions. It covers bullying and harassment by staff and also by third parties such as customers, suppliers or visitors to our premises.
1. What is harassment?
Harassment is unwanted conduct based on the Relevant Protected Characteristics, which has the purpose or effect of:
violating an individual’s dignity
creating an intimidating, hostile, degrading, humiliating or offensive environment for that individual
In some cases, the conduct might have the effect of violating an individual’s dignity or making an intimidating environment for them, even though that was not the purpose. Such conduct can still count as harassment, unless it is not reasonable, in all the circumstances for the conduct to be recognised as having that effect. Examples of different types of harassment are set out at the end of this policy. Some types of conduct (such as assault) will obviously count as harassment. Other behaviour (like compliments about someone’s appearance and some sorts of teasing or banter amongst colleagues) will not normally be unacceptable to most people but might become harassment if continued once it is made clear that an individual regards it as unwelcome or offensive. Behaviour which falls somewhere in the middle of these examples will have to be judged against the test set out above. However, it is important to remember that how the conduct in question is regarded by the recipient is just as (if not more) important than the motive of the alleged harasser. The fact that the harasser might only have been “joking”, “having a laugh” or “merely being friendly” and meant no offence may provide an explanation but is not necessarily an excuse. It is important to realise that harassment can occur without being targeted at a particular individual. You may not realise that someone is a member of a protected group (for example, you may be “joking” about religion or sexual orientation without knowing the religion or sexual orientation of those present) and you should also bear in mind that people who do not belong to that protected group might nevertheless be offended.
2. What is bullying?
Bullying means intimidating, threatening or humiliating treatment of an individual (usually someone at the same or more junior level). It might include:
aggressive/excessive unjustified criticism of performance
whispering or gossiping campaigns
“picking on” or ostracising a colleague
criticising a colleague in public;
shouting
or repeatedly putting unreasonable pressure on subordinates, such as imposing unachievable deadlines.
Your responsibility
All mentors have a responsibility to ensure that harassment and bullying does not occur and to comply with this policy. Mentors must demonstrate respect for your mentees and mentors whilst working together and must not harass or bully anyone in any way.
CMN have additional responsibilities to ensure that this policy is implemented and, where harassment or bullying does occur, that it is dealt with appropriately.
What should you do if you think you are being harassed or bullied?
If you think that you are being harassed or bullied you may wish to try to resolve the problem in the first instance (either individually or with the support of the CMN team) by explaining to the individual concerned that his/her behaviour is unwelcome and should stop.
If you wish to try to resolve the problem in this informal way you should keep notes or a diary of any incidents of bullying/harassment and your attempts to resolve the matter. These will help us investigate if the problem is not resolved and you decide to take it further.
If you choose the informal route, you may not want us to investigate or raise the matter with the alleged bully/harasser ourselves. We will normally try to ensure that your wishes are complied with and that the matter will go no further while you are trying to handle matters informally. However, if we consider that the welfare, health or safety of others are at risk or that there are overriding reasons why we should do so, we may have to approach the alleged bully/harasser and/or conduct further investigations.
If you or we regard attempts at informal resolution as inappropriate, or where the outcome has been unsatisfactory, the formal procedure may be appropriate. To bring a formal complaint of harassment or bullying, please notify CMN. Any investigations necessary will be carried out with sensitivity and due respect for the rights of both of you (the person complaining) and the alleged harasser. The importance of confidentiality will be stressed to all those interviewed or involved.
Information about a complaint by or about a mentee/mentor may be placed on the employee’s personnel file, along with a record of the outcome and of any notes or other documents compiled during the process. These will be processed in accordance with our Data Protection Policy.
If it would not be appropriate for the alleged harasser/bully and the complainant to work together during the investigation, we will consider moving the alleged harasser/bully or suspending him/her while the investigation is ongoing.
Any complaint that is unfounded and not made in good faith, for example a malicious complaint, will be treated as a disciplinary offence. However, complainants should not be penalised for bringing a complaint in good faith. Victimisation and retaliation against such complainants will not be tolerated and will be treated as gross misconduct in the same way as harassment and bullying.
Examples of harassment
Harassment can take a number of forms. The examples of harassment listed below are intended to be illustrative and are not an exhaustive list.
Harassment based on sex is often sexual in nature but is sometimes not. Harassment based on sex might include:
derogatory comments about gender or matters associated with gender
ostracism on grounds of gender (whether the recipient is of the same or different gender)
degrading comments about appearance or dress
Sexual harassment is a type of harassment based on sex which involves unwanted conduct of sexual nature and may include:
physical conduct of a sexual nature ranging from unnecessary touching, patting, pinching or brushing against some other person’s body to sexual assault
unwelcome sexual advances, flirtations or suggestive remarks, leering, whistling or sexually suggestive gestures
display of pornographic or sexually suggestive pictures, objects or written materials
repeated requests to go on a date or to socialise outside of work when this is unwanted
invading someone else’s personal space
pressure for sexual behaviour/favours in return for avoiding detrimental treatment; or
detrimental treatment following the rejection of a sexual advance
Racial or religious harassment might include:
derogatory or degrading abuse or insults and offensive comments about race or religion
display, circulation or discussion of racist pictures, objects or written materials
unreasonably and repeatedly dismissing or not taking seriously a person’s request for their religious practices to be accommodated
unjustified display of emblems that have sectarian or religious significance
“jokes” based on race or religion and abuse of a racial or religious nature
Harassment on grounds of disability might include:
mimicry and imitation of the disabled person
“jokes” based on disability
offensive comments about disability or matters associated with disability
Harassment on grounds of sexual orientation might include:
teasing or name calling about an individual’s sexual orientation (real or perceived)
homophobic “jokes” or derogatory stereotyping based on sexual orientation
“outing” a person (i.e. revealing their sexual orientation) against their wishes
Harassment on grounds of age might include:
“jokes” based on age or the perceived effect of age
derogatory stereotyping based on age
“talking down to” and humiliating younger workers
-
Creative Mentor Network is the controller and responsible for your personal data (collectively referred to as the CMN, Company, "we", "us" or "our" in this privacy notice).
The purpose of this Privacy Policy is to inform you of the types of personal information which we collect from you and how we use your personal information.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 7th July 2020.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Our policy
It is important that you read this privacy notice together with any other privacy notice, fair processing notice or privacy policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
We collect personal information from:
Potential Clients
Clients
Course Participants
How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions.
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
avail of our products or services;
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us some feedback.
Automated technologies or interactions.
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
Third parties or publicly available sources.
We may receive personal data about you from various third parties and public sources.
Technical Data from the following parties:
analytics providers;
advertising networks; and
search information providers.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
Identity and Contact Data from data brokers or aggregators.
Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Special categories of personal data include details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, information about your health and genetic and biometric data. In limited circumstances, we collect special categories of personal data (mostly about your health) about you if you provide this information to us which allows us assess your dietary needs.
How we use your information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
When someone visits https://www.creativementornetwork.org/ we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Potential Clients
When we receive an enquiry from you about our courses, we record your contact details including name, job title, business telephone number, email and postal address. We record this personal information in an electronic database and / or manual files in order to provide you with the information which you are seeking and also to follow up with you to enquire as to whether you have any questions or if you require any further information from us. Each time we contact you, we record a brief note on the file of the status of you enquiry.
We will make contact with you at monthly intervals unless we are asked not to make contact again. In such a case, we will record this information on our system and ensure that your wishes are respected. Occasionally, we may send you newsletters unless you request us not to send you such communications.
Clients
Once a potential client becomes a client, we will use your personal information on the client record for the purposes of managing the business relationship with you. This may also include us contacting you on a monthly basis and making a record of such contact on our systems. Occasionally, we may send you newsletters unless you request us not to send you such communications.
You can ask us to stop sending you marketing messages and/or newsletters at any time by contacting us at any time.
Where you opt out of receiving marketing messages and/or newsletters, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
Course Participants
Once a course has been booked, we collect personal information on the participants(s) from the client representative making the booking or from the participants directly. This includes technical, profile, and usage data for the training course.
In some circumstances, depending on agreements made between us and our clients and / or participants, feedback (written or oral) may be provided to the participant directly and / or to the client.
Under no circumstances, unless required by law or regulatory body, will we pass your personal information to any third parties, with the exception of our contractors who need such personal information to assist us in performing our contracts with our clients. We have contractual protections in place to protect any of your personal information which we need to disclose to our contractors.
We take our obligations to protect your personal information seriously. Should you have any questions about privacy at CMN, please contact us.
Why does CMN need to collect and store personal data?
In order for us to provide you with information about our services, we need to collect personal data for correspondence purposes and/or detailed service provision. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
In terms of being contacted for marketing purposes CMN would contact you for additional consent.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide these when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
Will CMN share my personal data with anyone else?
We may pass your personal data on to third-party service providers contracted to CMN in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with our procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
How will CMN use the personal data it collects about me?
CMN will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. CMN is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
In some circumstances you can ask us to delete your data and in some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under what circumstances will CMN contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
Can I find out the personal data that the organisation holds about me?
CMN at your request, can confirm what information we hold about you and how it is processed. If CMN does hold personal data about you, you can request the following information:
Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
Contact details of the data protection officer, where applicable.
The purpose of the processing as well as the legal basis for processing.
If the processing is based on the legitimate interests of CMN or a third party, information about those interests.
The categories of personal data collected, stored and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to.
How long the data will be stored.
Request transfer of your personal data
Details of your rights to correct, erase, restrict or object to such processing.
Information about your right to withdraw consent at any time.
How to lodge a complaint with the supervisory authority.
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
The source of personal data if it wasn’t collected directly from you.
Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
If you wish to exercise any of the rights set out above, please contact us.
What forms of ID will I need to provide in order to access this?
CMN will need two of the following forms of ID when information on your personal data is requested:
Passport, driving licence, birth certificate, utility bill or bank statement from the last 3 months, rent book.
This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
International transfers
Some of our third parties may be based outside the European Economic Area (EEA) so the processing of your personal data may involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Third-party links
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 7th July 2020 and historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
-
Our website uses cookies to help with basic functions of the website. We also use third-party cookies to support website analytics and marketing. You may opt out of these cookies, but this can impact your browsing experience.
Necessary cookies
These are essential for the website to function properly. This category only includes cookies that ensure basic functionalities and security features of the website. These do not store any personal information.
Non-essential cookies
These may not be necessary for the website to function and are used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.